I just helped a student who was having a problem with the Screencastify extension in Chrome. The solution ended up being the same thing that's worked over and over for others-- and it's a simple one...
...update Chrome!
Many apps and extensions require Chrome to be up to date. Updating Chrome is simple to do.
Here's how:
On your Chromebook, Chrome should update automatically, but you need to restart the Chromebook in order for the update to apply. The cue for this is when you see an up-arrow icon in your status area (down in the lower right where you see your profile pic/icon). Click that arrow, then "Restart to update." Here are Google's instructions for this.
On other computers (or on your Chromebook), you can update Chrome manually by clicking on the 3 vertical dots icon on the upper right, then Settings, then About. In particular, if you notice that those dots have changed color, that's an indication that Chrome is out of date. Again, here are instructions from Google.
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